Importance
Scope
|
Process Mapping
Process Outcomes
-- Time
-- Quality
-- Costs
-- Service
Process Rules
Case for Action
|
Performance
Targets
Design Criteria
Benchmarks/
Best Practices
|
Process Redesign
Scenarios
|
Structure and
Jobs
Rewards and
Measures
Technology
Organizational
Culture
HR Processes
Renewal
|
Timing
Get Ready
Resources
|
Prototype
Pilot
Rollout
|